The Auckland Transport authority in New Zealand has suffered a cyber security incident that is impacting a wide range of customer services. Auckland Transport is the transportation authority in the Auckland region. They look after transport infrastructure and are responsible for the public ferries, buses and trains. According to their spokesperson, indications are that they were hit with a ransomware attack. While investigations are ongoing, it is not believed that any customer data or financial data were compromised. The incident had affected a number of services related to ticketing. The ticketing and top up machines are currently unavailable. Online top ups are also unavailable. Existing auto top ups are still functioning but there is a delay in payment processing. Customers have been advised to continue tagging on and off while traveling. However staff and operators are aware of the issue and will still allow customers to travel even if their cards fail to tag due to insufficient funds. Auckland transport are rebuilding their systems and are expecting services to be restored by Tuesday morning.
https://www.nzherald.co.nz/nz/major-cyber-hit-auckland-transports-hop-system/LCM3HEKTRRDI5OT7LXBKQJSBRA/
https://at.govt.nz/bus-train-ferry/service-announcements/at-hop-technical-outage
This segment was created for the It’s 5:05 podcast