https://tfl.gov.uk/campaign/cyber-security-incident
Transport for London (TfL) has been impacted by a cyberattack, causing disruptions to staff systems and limited availability of services for passengers.
The attack occurred on Sunday, prompting TfL to implement security measures and notify relevant government agencies. While customer information is believed to be safe, the incident has significantly affected staff access to systems and email.
As a result of the attack, TfL has experienced delays in responding to customer queries and webforms. Refunds for contactless card journeys and Oyster customer journey history are currently unavailable. Additionally, live travel data and some online platforms have been affected.
TfL is working to restore full functionality as quickly as possible, but some services may remain disrupted for the time being. Essential Dial-a-Ride bookings can still be made by phone, and full call center services are expected to resume soon.
Despite the cyberattack, TfL has assured passengers that the transport network is operating as usual and that public transport services are not affected. The agency is prioritizing the security of its systems and customer data and is taking steps to prevent further unauthorized access.